Service delivery indicators : a tool for improving rural water services

The Uganda WASH sector has been using a set of 11 ‘Golden Indicators’ to measure its performance for more than 10 years. While the information provided by the Golden indicators is useful for national-level planning and identifying general problems around rural water supply, it is not detailed enough to guide district-level planning or to enable District Water Offices to take corrective action.

As a supplement to the Golden Indicators, the Service Delivery Indicators (SDIs) developed under the Triple-S initiative enable the user to make a more in-depth analyses of the factors that underlie performance in rural water services delivery at minimum cost and with minimum technical support.

This policy brief describes the SDIs, how they can be applied, and expected benefits, based on pilot testing in Lira and Kabarole districts.